Privacy Policy

Online Culinary School (“we,” “us,” “our,” or “Company”) operates onlineculinaryschool.net. Your privacy and data security are paramount. We comply with applicable privacy laws including GDPR (General Data Protection Regulation), PIPEDA (Personal Information Protection and Electronic Documents Act), and CCPA (California Consumer Privacy Act) where applicable.

Account Information: Name, email address, password, phone number, billing address. Payment Information: Credit card details (processed securely through payment gateway; we do not store full card numbers). Course Information: Quiz responses, course progress, assessment results, competency data. Communication: Messages sent through support, feedback, survey responses. Coaching Data: If you use coaching services, appointment notes and consulting records.

Device Information: Device type, operating system, browser type. Usage Data: Pages visited, time spent, quiz submission times, interaction patterns. IP Address: Your IP address (for security and fraud detection). Cookies: Session cookies for authentication and user preferences. Analytics: Learning behavior through our analytics system.

We use your personal data for: Course Delivery — Providing course access, tracking progress, issuing certificates. Assessment — Administering quizzes, tracking learning outcomes, detecting weak areas. Communication — Sending course notifications, administrative updates, support responses. Payments — Processing fees, sending invoices, managing refunds. Analytics — Understanding learning patterns, improving course quality. Support — Responding to inquiries, troubleshooting issues. Legal Compliance — Meeting regulatory requirements, preventing fraud. Marketing — Sending newsletters and course updates (opt-in basis).

We implement industry-standard security measures: SSL/TLS encryption for all data in transit. Password hashing and salting. Regular security audits. Restricted access to personal data. Secure server infrastructure. Automatic login timeout. While we strive for security, no system is completely immune to breaches. We cannot guarantee absolute security but commit to industry best practices.

Right to Access: Request a copy of your data. Right to Rectification: Correct inaccurate information. Right to Erasure: Request deletion (with exceptions for legal obligations). Right to Restrict Processing: Limit how we use your data. Right to Portability: Export your data in machine-readable format. Right to Object: Opt-out of marketing and certain processing.

Canada (PIPEDA): Request access to personal information, correct inaccurate data, opt-out of marketing communications, request deletion of data. US (CCPA): Right to know what personal information is collected, right to delete personal information, right to opt-out of data “sales” (we don’t sell data), right to non-discrimination for exercising CCPA rights.

You can unsubscribe from marketing emails by clicking “Unsubscribe” in any email or updating your preferences in your account.

Essential Cookies: Required for site function and authentication. Analytics Cookies: Track learning patterns (anonymized). Session Cookies: Maintain your login state. You can manage cookies in your browser settings. Disabling essential cookies may prevent site functionality.

Account Data: For the duration of your enrollment + 3 years (for legal compliance). Payment Records: 7 years (tax requirement). Assessment Data: Permanent (verifying certificates indefinitely). Communication Logs: 2 years. Analytics Data: Anonymized and aggregated indefinitely. After retention periods expire, data is securely deleted unless legal obligations require retention.

Online Culinary School does not knowingly collect information from children under 18. Our service is intended for adults. If we learn we have collected data from a minor, we will delete it immediately. Parents or guardians who believe their child has provided information should contact us immediately.

We do not sell your personal data. We share data only with: Service Providers — Payment processors, email services, hosting providers (under data processing agreements). Legal Requirements — When required by law enforcement or court order. Business Transfer — If Online Culinary School is acquired or merged, your data may be transferred. Analytics — Anonymized learning patterns with no personally identifying information.

If you are outside Canada, your data may be transferred to and processed in Canada or other countries where our service providers operate. By using our Service, you consent to such transfers. For EU residents, we comply with Standard Contractual Clauses for data transfers outside the EU.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Review their privacy policies before sharing information.

We do not intentionally collect sensitive personal information such as: Health or medical information, Biometric data, Financial account numbers, Government ID numbers. If you accidentally provide such information, please notify us immediately so we can delete it.

For privacy inquiries, data access requests, or concerns about how we handle your information: Privacy Officer, Email: [email protected], Contact Form: onlineculinaryschool.net/contact. For EU residents: If you are unsatisfied with our response to privacy concerns, you have the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy at any time. Changes become effective immediately upon posting. Continued use of the Site constitutes acceptance of the updated policy. We will notify you of material changes via email or prominent notice on the Site.

This Privacy Policy, together with our Terms of Service, forms the complete agreement regarding your privacy and use of our Site. If you have questions or concerns about this policy, contact us here.